No Matches Found!
Try with a different search term
No Matches Found!
Try with a different search term
There's a new home for Articles. Find Articles on Our Product Support Page.
We use a single app lockdown profile and a feature control profile on Galaxy active tab3 devices. At times on first start up the single app crashes (app flickers constantly). Upon testing a tablet a prompt to clear cache for Mobicontrol came up and was wondering if this could possibly be the cause. Is there a script to clear the app cache remotely and also is this something that I should schedule reguraly? If so how would I go about scheduling a script reguraly fleet wide say daily or something similar?
New SOTI customer here. I have enrolled a few Zebra TC8300 Android mobile computers and I'm trying to push OS Updates to them with file sync and then run post script: install_system_update /sdcard/HE_DELTA_UPDATE_10-16-10.00-QG-U120-STD-HEL-04.zip The file is transferred, but the script doesn't install the update.The same script works if I just "send script" afterwards like this: . What am I doing wrong?
Users must see the accurate date and time on their devices even when the device is unenrolled and re-enrolled onto SOTI.Automatic date and time and time zone does not enables when device is enrolled back.
Profile Catalog does not show the profile status and stuck with login with username and password.
Hello, We are using Zebra TC77 devices for our drivers. The drivers use the Fareye application which is supposed to allow for them to make a phone call from inside the application. When they press the button, however, it does nothing. My devices are on Android 10 and run in Native Lockdown mode. I have whitelisted org.codeaurora.dialer, which gives them access to the phone application. They can tap the phone icon, from the lock screen, and make and receive calls without issue. When I login to admin mode I am able to make calls from Fareye, so I was able to use identify_action and found when pressing that button it is running org.codeaurora.dialer/com.android.incallui.InCallActivity. I tried to whitelist this, but it didn't help. Anybody have any other suggestions? Thank you!
Hello all, It looks like no matter what I do the "payload" for the Settings Manager over the profile configuration does "not load". Has anyone else encountered this situation?
Hi! we are going to deplo a antivirus apk through policies --> Applicattion method and we want to know how can you control on how many and which devices has it been installed correctly. The devices are enrolled in AE mode and are samsung devices. Is there a way to get this information? We are using 15.5.1 Mobicontrol instance.
Hello, we have a problem with SOTI Surf on Android 11 When we make a Screenshot, it will show in file system, see /storage/emulated/0/Download/SOTIsurf/0/.temp/IMG_1658912629480.jpg. In a upload forms to send the screen the websites says successfully uploaded, but no picture was upload. The adb log says the errorMediaProvider: Couldn't find file: /storage/emulated/0/Download/SOTIsurf/0/.temp/IMG_1658912629480.jpg Under Android 10 the upload is functional. Under Android 11 the upload is functional with chrome browser. Where is the problem located and how we can fix this error? Technical data: Device Zebra TC77, Android 11, OEM Version 11-23-13.00-RG-U07-STD-HEL-04 SOTI Surf 15.5.1 Build 8 SOTI MoiControl Version: 15.5.1.1010 Thanks in advance.
Looking to see if anyone else knows the other command strings for pulling up the "Special Permissions" for apps, in particular MobiControl, such as this one: start activity com.android.settings/.Settings$OverlaySettingsActivity This one in particular brings up the "Draw over other apps" Setting menu and we are using this assigned to a Launch:// button on the Dynamic Lockdown (which is set to Native). I am trying to write a script that will open the 5 permissions that MobiControl is requesting but can not automatically set - Draw Over Other Apps Manage External Storage Write Settings Notification Access Usage Stats Currently when the notification from MobiControl comes up after the initial installation, sometimes pressing the MobiControl Notification will NOT bring you to the corresponding menu and the user will have to exit out of Lockdown then go to settings to manually change these. While its a shame that these permissions can not be set automatically I know it is a limitation Android has implemented. The end goal that we are trying to reach would be a single button that would bring up the settings menu one by one so the user can set them THEN change the Lockdown to one that does not have that button any longer.
In the release notes for Android Enterprise Agent 15.2.0, it says that there is now the ability to 'Install, uninstall and set/get preferred Access Point Names (APN) on Android Classic and Android Enterprise Work Managed' Does anyone have any instructions on how to do this? In the past we have used the APN profile configuration, but this seems to fail more often than it works these days. https://docs.soti.net/soti-mobicontrol/android-agent/release-notes/152/android-enterprise-agent-maintenance-releases/
Hello, Since on devices enrolled as Android Enterprise, it has hardware encryption information and a value next to it. What does that value mean and what level of encryption does the device have?
Good morning, We have to deploy a new application on some devices and we have a problem accepting permissions silently. We are going to deploy the application using the policies/apps method because we have to configure some information (Device ID & connection code) it works fine, and the app connect to the Sophos console automatically and the device appears with the name of our soti console what was the goal. But the problem is that we have to grant some permissions manually before the process ends. We are trying to grant these permissions remotely via scripts and we have tested these scripts with no result: afw_set_permission_grant_state com.sophos.smsec android.permission.REQUEST_IGNORE_BATTERY_OPTIMIZATIONS allow afw_set_permission_grant_state com.sophos.smsec android.permission.PACKAGE_USAGE_STATS allow We have tested this script too: request_appops_permission android.permission.PACKAGE_USAGE_STATS We are running Versión: 15.5.1.1010 of Soti Mobicontrol . The device I am using to test is a Samsung SM-T510 with android 9 and agent version 15.2.0.1025. Is it possible to silently deploy these permissions? Is there any other test or way to silently grant these permissions on these devices? Thank you for your help!
Hey everybody, I might be missing something obvious but I am having issues adding an app policy for our iOS devices. It says "No Accounts Available" despite an account being available.
Currently have used LockDown to setup a browser shortcut. The browser is shown on the Kiosk screen and opens Chrome to a JotForm. The JotForm asks the user(after clicking on a form) "Add Forms to you home screen?" Clicking "Yes" adds this form to the tablet's homepage. How do I get it to add to the LockDown screen instead?
Hi there, we have updating Soti Mobicontrol to Version 15.5 and after this we can't go to the Serverpage (old console view). We got only a blank page and nothing happens. We test different browser, cleare the cache and try other users. On the Testsystem with the same update it works fine... Has anyone the same problems? Best regards Franko
Top-tier experts who are delivering outstanding content. Should have more than 7000 points.
Experts who are consistent with great content. Should have more than 1000 points.
Highly experienced members with valuable inputs. Should have more than 700 points.
Beginners taking the initiative. Should have more than 500 points.
New contributors starting their journey. Should have more than 250 points.
