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Hello, Getting errors trying to import a CSV with our dozens of locations. The error simply says "Please provide custom data or IP range for (). Invalid Destination Path ()." I have a CSV with 3 columns, the paths of our OU's, the starting IP and the ending IP. Example: \\Company Name - Enterprise\Zebra TC-56 Active and Deployed\Location1 192.168.1.1 192.168.1.254 Is this correct? Do I need customdata columns, or headers? SOTI documentation is lacking with this. Thanks!
Hello everyone, I have a problem with our device, we tried to hard reset our device without unenrolling it first, after the device was successfully reset, I tried to Unenroll the device and delete it from the dashboard but the device can't be lost from the dashboard, should I delete it directly from the database? Regard, Carmadi
Hi, some of our Zebra TC26 mobile android devices are getting out of time sync. I created a MobiControl package that enables Network Time and sets military time to 24 hours. When the package installs, it works fine. But then at some time some of the devices have seemingly by themselves removed the "Use network time" again, and some of them are 6-8 hours out of time sync. I don't know how. It seems though, if I manually force the package to run again, they will get the "Use network time" once again, and imediatedly be in sync again. So what I did was, to go to my time sync profile and try to set it to run at a schedule two times a week. But as far as I can see in the logs on some of the devices, nothing happened this morning. It does not seem like the job was started. Devices are running android 10. Tried to insert som images here in .png or .jpg, but it fails to upload them. Regards Jarl
Hi All, I have v15.2.3.1033, working with TC21 (Android 10) (a couple of TC20 (Android 8.1.0) too). I have a custom script that requires ini : var ini = require('ini'); As per https://www.soti.net/mc/help/javascriptapi/en/tutorial-commonTextDataFormats.html#INI-Support My issue is that as stated in the above, the ini extension is built into the agent, but my script run fine on some devices, but others I get the subject error. Even devices from the same enrolment rule, some work, some say Module "ini" not found. Any ideas? Thanks, Gary
I looked up the ports here - https://www.soti.net/mc/help/v14.0/en/setup/installing/network_ports.html and was unable to determine what the outbound (from device to server) port is being used to communicate during enrollment.
i WOULD LIKE TO RESET MY SCANNER TO DEFAULT SETTINGS. WHEN I DO THIS MOBICONTROL REMAINS ON THE SCANNER. PLEASE PROVIDE THE STEPS TO REMOVE MOBICONTROL ANDROID ENTERPRISE. THANK YOU.
Hi, Appreciate if someone can help me on this where i receiving a duplicate device ID only in 2 devices When PS20 device is enrolled and in console. Tried to deploy samsung tablet automatically it will kick out the ps20 and enrolled this samsung tablet which shows the same device ID. Thanks
I try to use custom attribute, in lockdown template, when i use template , just show variable's name instead value
I am suddenly getting this error in soti surf when trying to log in through a google account to a website Error 403: disallowed_useragent They are running Android 8.1 agent version 14.4.1.1064 and surf version 15.3.2 build 3
MobiControl Agent icon will not appear in system tray when on a corporate network; however, it I take the laptop off the corporate network or work remotely the agent icon will appear. How do I get it to always appear?
Hi, I have a simple Android Lockdown with one app, one PDF document, and one movie file. The application have it's own icon, but the files are listed only with their names. And I mainly ask, because without icons, the Lockdown items are not alined vertikaly and horizontaly. How can I add some custom images to be used as icons for the PDF and movie file? There is a dropdown menu, but what is the source of the listed icons? And what file format/size the icons have to be?
Hello, Using file synch to upload the files (PHOENIX-M..zip and Common ES..zip) to the devices CK75 (via SOTI MobiControl) then excuting a script to upgrade the firmware. The problem is that the apps from the Common ES package will not be installed totally means some apps installed some others not. Do you have a solution for that? Thank you Amine
Hi, for some reason can't load the page: https://s116001.mobicontrolcloud.com.mobicontrolcloud.com/MobiControl/oauth/authorize?client_id=1c1370707f224475bed1d06158e9e1aa&response_type=code&state=037354ee-1912-4734-8b3c-3822c22c70da&nosso=False&scope=admin Can you please let me know how I can access Mobicontrol page. Thanks in advance, Alex
Dear All, We are using Mobicontrol 15.3.0.6713 and there cases of Android Devices where some apps are not updated regardless if the relevant setting is set to always update. is there any way to check / control this and also any way to force the update for all devices from time to time? Best regards
I am trying to install a pfx wifi certificate on all devices in Soti, I keep getting an error " Multiple Certificate PFX Files Not Supported" any help/advise is highly appreciated. Does that mean, I will have to go manually install the wifi certificate on all devices? I have more than 700 devices that need this certificate to be installed. Any help, advice and/or suggestions are highly appreciated.
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