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Some iPhones have been wiped and deleted from Mobicontrol and then from Apple Business, however we have found that some have not had their profiles removed. I have connected to Wi-Fi but the device is not reappearing in the Mobicontrol console. Is it possible to remove the profile now? Factory reset and unenrol is disabled on the devices.
Hi all, I'm deploying Gboard along with a managed app config and have the following challenge. Our devices have a scanner attached to them that's set as an HID which causes the on-screen keyboard to hide itself. Within Gboard there's a separate setting from the physical keyboard setting that forces it to show itself. This however doest not seem to be a setting that we can push through the app config. Is that correct? Also what are the options for the Keyboard Mode within the app config? There does not seem to be a lot of documentation about the managed app config options. This setting:
Dear Team, how to realsed ipad re - Enroll for ABM server.
Hi Im working on implementing Mobicontrol 24.1.2.1046, and came across a strange problem. The devices dont get an app policy (when i check on the the devices under configuration - but they still get the apps that lie in the policy for some reason). And furthermore - when i check under Applicatons - Google Play Store is uninstalled, but when i enter adminmode and check the installed apps on the device - Google Play Store is in fact installed. This appears on both Samsung Galaxy Xcover6 - Samsung Galaxy Xcover7 and Honeywell CT40 (android 9 and 13). Anyone been up against this issue?
I have mobile devices already having MobiControl installed and working just fine. We want to install a new app to our company devices. We have added this new app into our Policies / Apps. This is a mandatory app, App Store License, Accounts Is set to our applevl account and Device Based. Automatic updates is selected. I have added this new app to my Profile / Configurations / Application Run Control / Whitelist. Save and Assign. When I look at a device name, Configurations the status shows Installed partially. I guess this shows this way pending the new app install? The app does not install automatically. I do give this time to see if will auto install. If I revoke profile and then install profile, the new app will then download and install. I do not want to have to revoke / install on all my devices. Why does the app not download and install automatically? What would be a fix for this.
Hello, I would like to grant access to guest users in my Microsoft Entra environment. I have successfully added them to my enterprise application "Soti," as shown below: I have also assigned them permissions within Soti, as detailed below: However, they are receiving an error message: Have you already enabled your application for external users? If so, how did you do it? Thank you in advance for your help.
Hello everyone, we are facing an issue where the RS6100 repeatedly prompts for 'Allow access to your contacts and call history' when pairing via Bluetooth or NFC. To successfully connect, we must exit lockdown mode and toggle the permission checkbox. This occurs on the TC52 running Android 13. Has anyone encountered the same issue or found a resolution?
Hello SOTI and Friends, My question is in regard to updating the WiFi password. Our devices are enrolled into MobiControl using a QR code generated from our Enrollment Policy. The QR code sets up the device's network connection and other MobiControl configurations. To change the Wi-Fi password, do I need to create a new Work Managed Profile with the new SSID and password? If I apply this profile to all devices, will it permanently override the existing Wi-Fi settings, even after a device restart?
Hi Everyone, I sucessfully did the implementation of my CA into MobiControl. (AD CS DCOM)I created the needed templates for my devices. My devices are not logging in to my 802.1x EAP-TLS SSID it is only "saved" under wifi configuration.I am testing with Samsung and Zebra devices on Android 11/13. As I checked the certificates on the devices on the Zebra device the CA root certificate is not selectable as CA certificate. On the Samsung device it is selectable.Both devices are not logging in. Can someone tell me what it "Identity" does? The Android devices wants to have an identity or I am not able to connect to the WIFI. Maybe I have a misconfiguration on my Windows NPS server? I can't see any logs there.
Device make and model: Zebra TC57x and Zebra TC27OS type and version of Soti Server: Windows Server 2019 x64 (2 pcs Soti Management console servers and 2 pcs Deploy servers) OS type and version of client device: Zebra TC57x: Android 10. with MX 10.4 and Zebra TC27: Android 13 with MX 13.1If Android, please specify enrollment method (i.e. Android Classic or Android Enterprise): Android Enterprise (Device family: Android Plus)MC Web Console version: currently: 2024.1.0.1052MC agent version: 2024.0.4.1056Detailed description of issue:We have to switch to ECC (Elliptic Curve Cryptography) certificates from the old RSA 2048 bits because of an EU requirement .The symptom:1, When setting the CA authority, it seems to accept the ECC based root certificate. The setup window asks for a cer file, but it does not accept the root cer file with base 64 encoding, only if I rename the file type der to cer file extension2, It also seems to accept the ECC based pfx file as enrollment certificateHowever, when setting the template, it does not recognize ECC type template settings (e.g. ECC works with 256 bit key length, but the minimum key length offered by Soti in the templates is only 1024 bit)
We are currently attempting to develop an image for a Dell Lattitude 7350 to send to Dell so our machines come pre-imaged. In the past we would just manually install the agent then run sysprep but now we'd like to get the agent installed either on the image on have it set to run on first login. Has anyone installed the agent via an unattend or script that runs on first logon and preferably in quiet mode?
I have Soti Surf v. 15.6.0.7-001 and a Zebra device on which a DataWedge profile associated to Surf is created. The web page reads barcodes using the barcode scanner. I only want to use the barcode scanner. Now I get a system keyboard every time I read a code, which I don't need. Is there any way to override this in the Surf settings? Just to add, there are other applications on the device where I need the keyboard, so I can't disable it completely. I would only need to disable it within Surf, and ideally only on one particular web portal - if at some point in the future there is a catalogue of multiple sites and the keyboard is needed on the others. Any idea how to achieve this?
Aloha, looking for some help with Subaru Bluetooth connection. We are able to connect our TC 57 to the Bluetooth hand free but it constantly asks for another connection to read the text messages. Can’t acknowledge the connections while kiosk is on. Anyone has any workarounds? Thank you in advance. Have a great day and aloha!
Hi, I'm currently on version 2024.1.0.1052 and I'd like to update to 2024.1.2. Can you provide a download link? I was thinking also to upgrade directly to version 2025 but I believe that this will cause a new certificate enrollment to all my devices, right? Thanks
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