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Hello everyone, We are currently in the process of transitioning from old to new MDUs, while simultaneously migrating the SOTI server. This process is being carried out in phases, with four out of twelve phases still to be completed. Unfortunately, the license for the old SOTI server has expired, which has resulted in a loss of access. The systems on the old MDUs are still operational. However, we are facing an issue where defective scanners that need to be replaced cannot be added to the old SOTI, as we no longer have access to the SOTI service. Extending the license is unfortunately not an option, as it is only available for a large number of devices and for an extended period, which would be unnecessary since we have capacity available on the new SOTI server. Therefore, it would be a waste of money. Our proposed solution is to temporarily integrate the old MDUs into the new SOTI server. However, this requires the devices to be unenrolled from the old SOTI before they can be re-enrolled in the new system. The unenrollment process can be done through various methods, but each method requires access to the old SOTI server, which is currently unavailable to us. Is there a way to unenroll or reset the old devices without needing access to the SOTI service? We do have access to the Windows server. The MDUs are in Kiosk mode, which prevents a factory reset. This means that the Kiosk mode profile would need to be revoked from the MDU first. Do you know of any way to accomplish this? Thank you in advance for your help! Best regards
Can hostname changed from laptop will be reflected on console
Is it possible to set up the MobiControl Enrollment to Name the device with only last 5 Digits of the Serial Number? Ie. %SerialNumber% only using the last 5 digits of the serial.
SOTI server : 2024.1.1.1053 OS: Win server 2022 Device Agent: Android enterprice 2024.1.6.1140 device: TC77 OS: Android 11 If I press the REMOTE CONTROL button the app won't start at all. The device is online and everything is working properly. Remote control addon is properly installed and SotiRemoteControlLauncher is launched. On some devices, romte control will start. That's about 50% of the devices for which the remote control cannot be started.Script was sent to device (_resetfailedrcdetectionflag restartagent), did not help.We restarted the services on the server, it didn't help.What next?
I have one device, that is enrolled with profile X. Profile X has just two configurations. First one is an "App Run Control" whitelist configuration with just one app whitelisted. And this is my app with com.my.app package. The second configuration is of course the app with com.my.app package itself. And my problem is that the app is not being installed and I get this issue on device: Package "com.my.app" version 1.0.0 failed to install. File IO error on device. Check Storage/Permissions. But when I remove the "App Run Control" configuration from the profile, the app is being installed without any problem. I verified the package names in profile configuration and everything is fine. It's even selected with SOTI MobiControl autocomplete. Option "Force Package Reinstallation" or revoking and reinstalling the profile doesn't work either. My device is Zebra TC78 with Android 11. The MobiControl agent is 2024.1.6 Build 1140. What am I doing wrong? Also, a similar thing is happening when I try to download "Android debug" logs. File with just this content is downloaded: PKError retrieving agent log. Server reported error: The operation has timed out. No matter if the "Android Run Control" is enabled or not.
I sent a ps script to revoke restart and reinstall a profile but it got hung up half way through and now the profile is stuck on 'administratively removed' and i have to manually install it back. Is there a script that i can send to all of them for the profile in question to grab them all in one go?
Hi, Struggling to figure this out. I have added a file to a content library Created a policy exposing specific devices to it. Installed Soti Hub to the device Added Soti Hub on the lockdown screen I can't seem to see where to add the content library to the hub, or it's certainly not obvious. I see there's an option for adding a repo to the hub but there doesn't seem to be a 'native' content library option. Nigel
I'm having trouble understanding how all these settings interact in my setup. Is there a tutorial that explains this clearly with examples? Here's what I've done so far: In my profile's options, I've set an Install Date for today at 2:50 PM (it's now 3:07 PM). The execution time is set to Device time. I've also set a Custom Package Installation Schedule: Weekdays from 7:00 AM to 11:30 PM (UTC), with execution time also set to Device time. Since we're 5 hours behind UTC, the Install Date should fall within the scheduled time frame. However, the TC52x scanner is still showing "Pending Installation." Am I missing something? I'm trying to test the installation of a single APK payload within a specific time window. Any advice or suggestions would be greatly appreciated!
Recently we have had a number of issues installing the Omnitracs XRS application on our TC57 Android 13 devices. Back in July, we were forced to go to package-based deployment of the app due to a weird error when deploying it using the built in App Policy method (Enterprise APK upload). I have attached screenshots showcasing this issue as well as the device logs. Once we went to package-based deployment, now we are having a strange issue where the application does install properly, but randomly it will disappear on devices and need a reinstall. We have had 5 or more of these occur each week over the past few months. I am not sure if this is related to deploying the app as a package or not. I have heard some things about Google Play Protect possibly being the culprit, but no way to know as of right now. 1. Is there any way to get the App Policy to work again or is this a known issue? This doesn't seem to be an issue with Google as the device is clearly showing an error even when attempting to install it. 2. Is there any reason why deploying this app as a package would cause random uninstalls to occur?
Hi all, I'm still learning everything however, I was wondering if someone could help me. I'm trying to add content, videos/images marketing, onto the tablets. What's the best way to do this ? I haven't done anything with servers or anything so I'm not sure on that side of things. Is there a way of adding a folder into the kiosk with all of this on ?
Is anyone else bothered by the SUCCESS box in the upper right every time you apply something? It annoys me as it blocks the X needed to close the window and move on. It would be nice to have it smaller and out of the way or to turn it off altogether. Maybe only show a pop-up if it was not successful.
Hi, After updating to a new version of MobiControl, we encountered an issue where a script inadvertently ran multiple times on our end-user devices. As a result, some devices now have over 200,000 contacts, with at least 8 duplicates for each entry. Over time, users have also manually added local contacts, which are important for their work. I have been using the following script: import_contacts_vcf "/sdcard/download/All_Contacts_190324.vcf" 1 UTF-8 However, this script deletes all existing contacts before importing the original .vcf file, which results in the loss of locally saved contacts. I’m looking for a solution that can identify and remove duplicate contacts without affecting the contacts that users have added manually. Ideally, this script would detect duplicates and merge them, preserving all unique user-added contacts. Is there a solid solution available for this scenario? Any guidance would be greatly appreciated. Thanks in advance.
Hey guys, How can Windows users tell whether someone is using Soti Mobicontrol to access their computer? Did administrators need to update any configurations for this?
Hello, I have an issue with launching preinstalled apps from lockdown feature. It gives me the error "Package not found" even though the app shows in installed apps of the device. Apps that I installed as packages run fine (such as SOTI surf). To be specific - EDA52, trying to launch://com.honeywell.settings Any ideas?
Hi All, I dont think the documentation makes it clear, so I thought Id ask here. Is the MobiControl Javascript API accessible/usable in a kiosk html template? Thanks James
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