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Hi, I had problems registering a Windows device and an error message like this appeared.
Hi I would like to add the action "Troubleshoot Shared Device" to a menu item in a lockdown. Happy if this could be done via a script/action/intent etc Does anyone have any idea about this> Thanks Ada
Hello Team, We are looking for auto reinstall app options when device moving from folder A to B. Since we have relocation rules on ip based and when device moves it get automatically relocated to particular folder so previous user data on device and logged in app so wanted to just reinstall to erase\refresh the app while moving from one location to another location. So is there any rules, features or option that provide app auto reinstall while it moving.?? Thank you.
Hello, I'm running into a strange issue where opening a standard web link URL from a kiosk lockdown in SOTI Surf results in the error "Check your browser's privacy settings to use camera". This is on Android Zebra TC56J on OS 8.1.0 and agent version 2024.1.4.1149. SOTI server is 2024.0.0.1075 on premises. Anyway, I have added all instances of any installed camera apps to the lockdown screen (just not in the XML layout so they don't show as shortcuts) in addition to SOTI Surf itself. The site and all subdomains of it are whitelisted. I cannot find any setting that would prevent the camera from working. Does anyone have some ideas to check? Thanks! All camera apps and surf added to home screen:
Hi, I want to make a link in the template to allow user to go back to the website (internal) if they use the back button. Chrome is open at the startup and it is working fine (webpage defined as homepage) but when I set a template with a simple link, it open in the internal browser and the page is not working (I think it use Surf). I want that link to open Chrome or switch back to it to allow the webpage to work. I tried the Intend, browsers and other possibilities but those are only for the Custome home page and the link is not working. Enable Single App Mode get me a black screen instead of Chrome. So how to set a Template to open a web page in Chrome and not in Surf? Or how to prevent user to use the back button and be stuck on the template page? Regards, Michel Leclerc
Hi, We are facing an issue where the wallpaper doesn't apply during lockdown. However, if the device is in Admin mode, I can see the wallpaper and the lockscreen, but in lockdown, it just shows a black background. I know that we can add code to the lockdown template to fix this, but I would like to know if there is an easier method to add the wallpaper to the lockdown screen as well.
Hi guys, I need to understand how to keep already installed certificates visible (after migrating from A11 to A13) on the device in the setting UI: Settings/Security/More security settings/Encryptions & credentials/Trusted credentiakls/Tab User My customer uses cert provisioning via SOTI profiles "Certificates". Now, the issue is it is a Zebra SD660 (e.g. TC57x) device that has been migrated from A11 to A13 latest patch levels each. It is known that regarding the encryption method change from Full Disk Encryption (FDE) to File Base Encryption (FBE) there will be an enterprise reset performed prior to reboot into A13. Luckily SOTI agent and wifi profile keeps fully installed and survive the migration. Using the Zebra provided ZCP (Zebra Conversion Package) shows the same result. Anyway, ZCP is not an option. In essence all certificates previously installed also keep valid and working. But: The user certs do not show up in the settings UI of the device anymore. This is seen as crucial problem because in any case of an issue the support person will check certificate in this UI via a remote control session. The alternative to (re-)install certs via StageNow CertMgr is no option - certs are only allowed to be installed via SOTI profiles / SCEP. Hope somebody out there have solved similar issue. All best from Germany Jörg
Hi, I have SOTI Surf configured and in my site I have an option to download a PDF file. But everytime I click on download button it downloads the file as a TXT. If I access the same site in Chrome I can download PDF file. Any idea how can I fix this? Thanks.
Hi, I enroll one Samsung SM-T540 in SOTI but my profile is not installed. Already try with different profiles, but it always Pending Install. I check the logs and see these messages: I have another two devices from same model and OS version and everything works fine. Already try to reset device and configure again, but the problem persists. Anyone know how can I fix this? Thanks, Miguel Machado
Hi, We have a mix of Android versions and I and would like to get all devices up to at least A11, starting to get A13 on devices returned from repair. We have been doing updates patching Firmware levels using FileSync and then a script to send the install_system_update command. So, what I am trying to confirm is if I can go from 8.1.0 directly to A11, or do I need to go to A10 first. I don't want the MC9300's to be factory reset. Versions we have currently: Android 8.1 patch version: 01-30-04.00-OG-U15-STD Android 10 patch version: 10-16-10.00-QG-U141-STD-HEL-04 Android 11 patch version: 11-39-27.00-RG-U00-STD-HEL-04 If we need to go from 8.1 to 10 do I need to install the latest 8.1 Lifeguard (U46) first and I have been told by one person that a special package is required, or do we just install the base 10-16-10 and then install Lifeguard 141? I assume the upgrade from A10 to A11 is to push the A11 Full Upgrade to the device and run it using a manual script? Thanks in advance. Andy
Hello! I would like to create a wifi profile for a WPA/WPA2 Enterprise but without specifying a certificate (basically the "Do Not Validate" option in Android wifi settings). Is this possible? I only see 802.1x Enterprise (WPA2 only) and WPA/WPA2 with (presumabley) a pre-shared key in the Security options. Thanks!!
Hello Team, As I remember there is a Query to list out the deleted/unenrolled devices in the DB, possible to get that DB query , Also we want to check who deleted that device like user name. We have not enabled in the Global Settings to Delete when it unenrolled toggle.
Hi, I have seen there was a potential solution for Zebra, https://discussions.soti.net/thread/soti-surf-disable-on-screen-keyboard-only. But is there a script for Honeywell devices? Android version 9 and above SOTI MobiControl version 15.5.2 and above Thanks in advance.
We are using around 2k Samsung Tab Active 4 Pro's that we are setting the default keyboard to us the Simple Keyboard app vs the default Samsung Keyboard. The Samsung keyboard has issues with SAP's ITS Mobile Application running in Soti Surf. We pushed the default keyboard setting using Knox Service Plug in and most times it sets the keyboard. But we would like to collect data on those devices to know which keyboard is the default keyboard in play? Are there any script commands or Custom Data collection that we can use to report on the ones that have switched to the correct Keyboard, and which are still on the old keyboard?
Hello, I've got a script to rename devices based off Custom Data in Device groups. We want our devices to rename themselves after being moved by device relocation rules. My question is, can I have one profile assigned to all device groups that contain the task schedule to run this script once and if it will be run anytime a device changes groups? Or do I need to add the scheduled task to each existing device group profile?
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