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Hi, I have a lockdown profile with only an app configured for use. Usually when I open the app in a normal phone and try to login it will open a browser for authentication. This does not work in a lockdown phone. How can I enable this feature?
Samsung XC6P is requiring a full factory reset after adding eSIM, tried adding eSIM on device without SOTI enrolled on it and it goes through just fine after the prompt "restart and switch"...while enrolled in SOTI, if i just do a restart it will not pull the number until i factory reset it. so current steps i have to take for fresh out of the box device, I have to enroll the device to get to sim settings, factory reset the device to pull a number and then enroll the device again to proceed with setting it up. This is a pain. Why is the eSIM not pulling after a simple restart (when SOTI is on the device) and we have to do a full factory reset, delete out of SOTI and do the enrollment process again.
Hi, is it possible to send a script that uses intent to send a specific key? For example, the Android intent for "#" character is intent.KEYCODE_POUND which is the script syntax to use to obtain the same behavior as a physical key pressure?
Is there any way to retrieve the device locations on a regular base ? or push/schedule a script to retrieve them...I don't want to open all devices 1 by 1 to retrieve them... Any help would be appreciated !
Hello,We are currently using the SOTI Mobicontrol version: 2024.0.0.1075. I have a project that I manage IPad with Mobi Control.Here I would like to define the wallpaper.In the past, I was able to define the background using a profile. Since we did the update the setting has disappeared.It is possible to set the wallpaper directly on the device but unfortunately no longer via profiles. Does anyone know of a solution?
Hi. Today I installed a new license code. Everything looks fine, but in my enrollment servers I start getting a message about unlicensed servers. Anyone else have faced this situation? Thank you in advance.
Hello everyone :) I'm having trouble registering a new type of device. Up until now, I've only used Zebra TC52 terminals, and my entire configuration was built around this hardware. Now, I'd like to enlist Samsung hardware. I've got a Samsung A9+ tablet (SM-X210) and I can't get it to work. I've created a separate folder for registration and created a new add rule identical to the one for Zebra TC52s. I read that the tablet was Android Enterprise compatible and that I could use the Android Enterprise agent downloaded directly. I also chose to use the Google Play account managed with the same company as for my Zebra terminals. On enrolment, the whole procedure seems to work, right up to the moment of registration: the registration ID I entered in the QR Code appears, but at the next stage, I get an error message on a black background: "Assignment failed. Please contact your system administrator" and underneath it a "Retry" button. Do you have any idea what's wrong and how I can fix it?Thanks in advance! Translated with DeepL.com (free version)
Hello Is there a way that I can force all my devices ( all zebra et45 with SIM card in them) to send a SMS to a specific phone number? I assume that if it is possib I need to do this in order to organize what phone number I have on each device. So is there a way to write in the content of the SMS the imei of each device like %IMEI% or something like this Otherwise is there a way to automatically associate each device with their phone number?
Hi, I add a new device to SOTI and when I make remote control(Legacy) the device has the wrong orientation. Any idea how to fix this? Samsung Galaxy Tab Active4 Pro Android 14 Supported APIs - SamsungMdmV57, Samsung RC v1, Samsung KNOX v3.3, Work Managed Device
Hi, Does anyone know which browser the Lock Down - Kiosk browser uses? This is the "https://" option when adding a screen item. This seem to have the affect of make the web page full screen however, we noted that performance on the web pages is very poor in comparison to using Chrome driectly or the "Browsers://" option. Is there anyway to replicate the full screen without using "https://" Thanks
Good morning, We have encountered an issue with pairing to the printer: - Device type: TC75 - Printer: Honeywell RP4F When we do not have any Application Run Control restriction, when we try to pair the printer to our app we have the following pop up (behavior OK): I have sent the script identify_activity, the activity linked to this pop up is: => com.android.settings/.bluetooth.BluetoothPairingDialog We are facing the issue when we are activating the Application Run Control restriction, we have a app control whitelist containing the following app id: net.soti.mobicontrol.motorola AtheliaAndroidUpdater.App Servitrax.Android com.zebra.hotswap We also have a feature control configuration. With that restriction, when we try to print/pair, it loads for a long time, does not display the pop up and ends up failing (behavior KO). I tried adding multiple bluetooth app id without success, for example: com.android.bluetooth com.symbol.btapp com.ppn.bluetooth com.zebra.bluetooth com.zebra.bluetooth.settings com.gonext.bluetoothpair We tried also using the manualblacklist command but we had problem on our devices after using it so we don't want to proceed like this. To be noted: our customer does not wish to have the setting app in the whitelist. Does someone have an idea about which app id we should include in the whitelist in order to make it work and the pop up to appear? Or what we need to modify ?
Hi, Is managed config in enterprise App policy (not Google Play) working fine for you all? I have latest Mobicontrol (2024.0.1.1020) angents, fully managed Zebra TC53 with latest Android 13 and as delivering apps from Google Play is hit an miss and I don't want to wait hours till it get installed in the device I've tried to distribute OEMConfig app as enterprise. It was delivered quite fast but without managed config ?! Is anyone else using it ?
I want to Block incoming telephone number for Android Enterprise i found that it have feature for Android Plus but not for Android Enterprise How to do? SOTI Server version 15.3
Hi, I have an unfortunate and annoying situation, so any helpful ideas would be welcome. I have to deploy a third party application which has two "flavours" (trainer & production) but the same bundle ID, application name and version. Developer isn't able to alter the bundle ID. The setup is as follows Trainer Device -> Trainer Profile -> Trainer Package -> Trainer apk Production Device -> Production Profile -> Production Package -> Production apk Packages are just the apk but set to uninstall application on package removal. Sometimes, Ill need to move trainers into production and vice versa, but not often. I have found cases where the applications have not swapped when moved between groups e.g. Moved Trainer -> Production but the device keeps Trainer version of the apk. Though these are rare and I think tend to happen either when the server is busy / limited mobile data on the device. Obviously I cant tell which version of the application is actually installed. I also cant add an uninstall pre-install script as part of the package as I don't want to delete the app storage during a genuine package upgrade. Currently I have to remember to revoke the Trainer Profile from the device and then move to the Production group. If anyone can think of any neat, automatic way around this, I would be very happy :) Thanks Adam
We have an issue with a certain app and with the Samsung A13 with android 13 and android 14, the developers of the app can't bring us a solution, the only respond is security reasons about it. can anyone have the same issue?
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