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We are having an issue where when a device enrolls, the signal strength will not display in the status bar any longer. We are seeing this on Zebra devices, TC77 running Android 10 and TC78 running both Android 11 and Android 13. Has anyone ran into this issue and if so, were you able to resolve it? This does not happen on all our devices, just a few. The devices that it does not happen on are running the same configurations as the devices it does happen on.
Hi all, We, as a partner, are facing the challenge of remotely upgrading Android 10 and 11 devices to Android 13. We have been following this two articles to upgrade devices with Android 10, and 11 to Android 13: https://supportcommunity.zebra.com/s/article/000027787?language=en_USchttps://techdocs.zebra.com/lifeguard/a13/#migrationprocedure We have successfully been able to upgrade devices from Android 10 and Android 11 to Android 13, however we are facing a challenge due to devices that are configured on custom APN network, those devices that we have upgraded to Android 13 will load the default APN settings which are incorrect, and the device will not connect after upgrade because it will not have internet access. So we would like to ask here if anyone would have a solution for devices that are on custom APN (4G/5G) networks and are without Wi-Fi how to reload, or reconfigure the APN network in the process of upgrading it? Any ideas would be great on that matter.
after pushing an application update it happens that a pda doesn't update. instead of manually going through all the pda's to verify the version number of the application i thought i'd use the search function in MobiControl if i search by application name i get all pda's with the application installed. but when i use: name = appname and version = 4.1.32 i no longer get any result back. am i doing something wrong?
Hello, Is it possible to add "OEM Version" information in lockdown template, like device name with %DEVICENAME% or Mac Adress with %MAC%?Thanks for your help
Hello, We are not able to remote control our scanners anymore since Android 14. anyone else has this problem or has a solution for this? Devices: Zebra TC52, MC3300X tested on mobi versions: V2025.0 15.4.1.4828 Agent versions: 2025.0.2.1045 15.4.6.1013
Is there a way to disable use of premium sms via SOTI Mobi Control? I know you can disable SMS altogether but we still require our operatives to have use of sms.
Hello, Is it possible to add "Network SSID" name in lockdown template, like device name with %DEVICENAME% or Mac Adress with %MAC%?Thanks for your help
How do I set up SSL on a mobicontrol on-premise server? I've tried setting up SSL on IIS but it doesn't work.
Hi all, We are trying to enroll a new device in Soti. However, we get the following error when trying to download the iOS Enrollment Profile (at the last step, during the download). Could you please help us resolve this issue? Note: This device may have been enrolled before. However, when I check VPN & Device Management, there is no profile installed. We do not get this error when enrolling other iOS devices.
We want to set up background wallpaper on windows classic devices
I have created Enrollment Police, use it to register the device via provision package, But when I download the package file, it gives the above error
Hi , Kindly assist me with the above-mentioned query.
Hello, is there a way to ensure devices stay on a supported iOS version? We currently have a 90 day delay, however we find devices stay on very old iOS versions unless we push an update manually.
Greetings! I have Honeywell devices with two sim cards. There is a lockdown mode on these devices, the user has access only to the displayed applications, the settings are presented through the settingsmanager application, but unfortunately this cannot be configured there. There any third-party programs or options to configure only the switching between sim cards using SOTI or enterprise provisioner? Thank you!
Hello there, I'm trying to upgrade MobiControl from 2024.1.0 to 2025.0.0 and experiencing an issue at the end of the installer, at this step: "Upgrading Web Console: Finalizing" Error encountered: [2024-12-16 15:14:30.706] INFO [Install] (.NET TP Worker): Finalizing Installation[2024-12-16 15:14:30.811] INFO [BtnNext_ClickAsync] (1): Load Install failed window[2024-12-16 15:14:30.815] ERROR [BtnNext_ClickAsync] (1): Installation failed while installing - Web Console[2024-12-16 15:14:30.822] ERROR [BtnNext_ClickAsync] (1): ****************************************************************************************************************************************************************************************************************************************************** Exception: Error occurred while executing: powershell. Exception message: An error occurred trying to start process 'powershell' with working directory 'C:\Users\xxxxxxx\AppData\Local\Temp\{BBD91520-FB19-4034-8475-60D59DBFDD5D}'. Acces refused. * Has a kind soul experienced this error and found a solution that could be shared with me please? Thanks! Best regards,
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