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Hello, we use many Lenovo P11 (Android 11) tablets in our organization. Is there a way to basically disable the landscape mode? We use a lock screen and it always gets messed up when users turn the tablet to landscape mode and back again.... Thanks in advance for any helpful tips!
Hi, We have a large quantity of Honeywell CK65's right now running on Android Enterprise OS version 11. I am currently trying to figure out how to set the screen timeout from 1 minute to 3 minutes without having to manually go into each device putting it into admin mode and going into the device settings to change it in the display settings. Is there a way to get this done all on Soti Mobicontrol efficiently. Previous attempts have been: 1.Entering the script Writesecuresetting –sys screen_off_timeout 180000 in a file sync rule. 2.Entering the script Writesecuresetting –sys screen_off_timeout 180000 in a legacy script on the device itself Much appreciated for any help -Gabriel
We have some custom private apps in the managed google playstore If I unlink the account, is soti going to delete the apps from all devices automatically?
Hi all, I would like to delete a stored WLAN from the device without having to dial the device. Is there a script to do this? These are Samsung Galaxy Xcover 5 devices with Android 13.
Hi We have an in-house application which needs to have access to config files. I have tired putting the files in the sdcard/config/rf/ But on android 11 our application cant see this folder. Android 10 and below is ok. Is it the application that needs to do something, soti, combination of the two or some zebra xml? They are enrolled as DO in soti and latest plugin is installed.
We need to change the default setting in Google maps that states avoid tolls for all devices
I am trying to create and configure Android Work Managed profile and IOS profile for specific groups. And configure the App Policies for each device type. it should be as follows:- Group1: Only 1 specific link is allowed & Apps Authorised are (MS Teams,OneDrive, M365 Apps, Camera) Group2: Only authorized apps are allowed (MS Teams,OneDrive, M365 Apps, Camera) a) Is there a way to block all URLs and allow only 1 specific URL? Like using domains or '*'? b) What would be the best practice to allow only the apps suggested above and block everything else? c) If i set System Update Policy / Installation Policy to Automatic in Profiles, will all devices get updates automatically or should i manually check for device updates from SOTI Console? d) what would be the best practice to achieve this setup/configuration? for e.g using system update policy, web filter, feature control, application run control..and app policy
Hi,I am trying to Script SOTI Surf to be used for the sole purpose of downloading a firmware update zip file to the device. I need to do this without any input from the user and with reliable download manager.Is it possible to send Surf a URL via a script, something like sendinfo net.soti.action.surf URL http://www.google.com I'd need the file to downloaded overnight when the device isn't being used and for Surf to be closed afterwards. So far I've whitelisted Surf in my Kiosk, without a launch icon (our users don't normally have access to a browser, so Surf itself is in kiosk mode also) and have set the URL as the homepage. It can be launched by a start net.soti.surf script but it shows a plain white, confusing, screen whilst the download is occuring in the background - a bad user experience.
Hi all, we have Android devices enrolled through an open network to a Cloud instance of MobiControl. They work fine and remote control works well. In the closed company network we have opened port 443 for console and 5494 for the device agents. Devices are still online and remote control works fine. The firewall exceptions are set to any destination currently. The network team wants to whitelist certain IP addresses or domains. Question: Which IP must be whitelisted? Additional Info: I know about this list of IP, but i believe we dont need them all since it is for onPrem installation? IP Addresses 13.248.157.19 54.208.149.103 54.208.194.169 54.209.62.205 54.209.186.178 54.209.186.251 54.209.207.237 75.2.25.8 76.223.23.230 99.83.149.241
Hello, I can't find a way to allow users to cast their screen to other device using Smart View. Our Galaxy Tab S6 Lite does include the preinstalled app, but I can't make it work. I added the app on the kiosk, it appears correctly but says "package not found" when pressed. I then tried to send this script in legacy mode : enable_system_app com.samsung.android.smartmirroring with no noticeable change. Can someone help us with that please ? Kind regards
Hello, we have an issue with our devices Zebra MC3300 that going in black screen even though they are connected to the Soti Server. The only solution to solve the issue is to restart remotely by soft reset in web remote session. if we try to power on or reboot by hardware button on device, nothing happens. Agent version is 15.3.3.1069 Thanks for support
Hello, i am facing an issue to start devices remote conrol even after i install the plug-in software.?! any idea?
We are experiencing issues with enrolment failing when trying to use a mobile data connection, devices are all Samsung, using Android Enterprise client. Enrolment works when connected to ANY WiFi, internal to our network or external, but always fails when connected to mobile data. Has anyone experience this previously? Servers are running 15.3.3 software and servers are On-Premise, not Cloud. Is there anything that could cause this behaviour?
Just after some advice if possible. We're trying to enrol and start using Samsung Galaxy Tab Active 3's using Android Classic enrolment (we have good reason currently but will opt not to go into any specifics on this). Those devices are running Android 13 on February 2023 security patch. We have only one live user currently and one test device in hand. The test user has periodically complained that the lockdown has crashed with a message saying that the menu could not be loaded and to contact an administrator. This is happening at awkward times and often when support for the individual isn't available. It can only be fixed if the lockdown is revoked and then re-applied. Agent version 15.3.1 Just wondering if anyone else has experienced this and has a work around? Not sure if this is a bug, whether the lockdown itself is at fault or whether something in the OS is corrupting the menu? I notice in Android 13 that you can select the default home screen between MobiControl and One UI - you can set it to MobiControl but on reboot I don't think its always retaining that setting and I have noticed periodically One UI gets set again. Not sure what the default should actually be and if this impacts the agent/lockdown at all. At a bit of a loss really and not wanting to go fully live until the problem is worked out. I was going to set something to maybe get the agent to log some more debug information to see what the culprit may be but have forgotten how to set up more logging via the agent for Android Classic. Thanks
Hi, We are deploying outlook web-clip to both Samsung and HUAWEI devices. We are seeing a strange feature on otherwise identical devices, where a status-bar or tab is shown on one samsung device and not another. We are not seeing this behavieour on any Huawei devices. We have tested both independent and full-screen web-clips. Same thing. Our only current suspicion is the chrome version, which is not 100% consistent. But since the Huawei devices are displaying outlook webinterface correctly regardless of version, it seems unlikely. It is the top-bar highlighted in red. Any ideas what is causing this to be displayed?
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